Paperless Billing, SMS, & Authorized Electronic Transactions
Effective Date 04/21/2026
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1. Paperless Billing Enrollment
1.1 Automatic Enrollment: As an active customer, you are automatically enrolled in our paperless billing program. This means you will receive your billing statements and related communications exclusively in electronic form, unless you opt-out (as described in section 3 below).
1.2 Notification: We will send email and SMS notifications to the email address and mobile number provided by you, informing you when your electronic statement is available for viewing.
1.3 Contact Information Updates: It is your responsibility to promptly notify us of any changes to your email address or mobile number. Failure to do so may result in missed communications. To update your information you may call us at 1-888-512-3103 and we will promptly update your records.
2. Paperless Billing
2.1 Electronic Statements: By participating in the Program, you agree to receive your billing statements and related communications exclusively in electronic form. This includes but is not limited to statements, payment reminders, and other account-related information.
2.2 Accessibility: To access your electronic statements, you must have a compatible device with internet access. You are responsible for ensuring the security and confidentiality of your login credentials.
2.3 Record Keeping: It is your responsibility to maintain copies of your electronic statements for future reference.
3. Opt-Out
3.1 Right to Opt-Out: You have the right to opt-out of the Program at any time and revert to receiving paper bills by mail.
3.2 Opt-Out Process: To opt-out, you must contact our customer service department via phone at 1-888-512-3103 during our regular business hours. Our representatives will assist you in reverting to paper billing.
3.3 Effective Date: Your request to opt-out will be processed promptly; however, it may take up to 3 days for the change to become effective.
3.4 If you wish to request any written communication already sent in electronic form, you may do so by contacting us at 1-888-512-3103.
4. Communications
4.1 Email and SMS Communications: By participating in the Program, you agree to receive billing-related communications and notifications via email and SMS. This includes but is not limited to statements, payment reminders, verification messages, and other account-related information.
4.2 Contact Information Updates: It is your responsibility to promptly notify us of any changes to your email address or mobile number. Failure to do so may result in missed communications.
4.3 Document Delivery: Due to legal restraints in some states, certain documents may not be available electronically. In such cases, we will mail those documents to you via USPS. Any notice pertaining to cancelation or termination of a policy will be in a written communication and delivered to you in non-electronic form via USPS.
5. Privacy & Security
5.1 Privacy: We are committed to protecting your personal information. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy.
5.2 Security: We employ industry-standard security measures to protect your electronic statements and personal information from unauthorized access, use, or disclosure. However, please be aware that no transmission of data over the internet can be guaranteed as completely secure.
6. Continued Participation and Revisions
6.1 Continued Participation: Your continued participation in the Paperless Billing Program will constitute your acceptance of these Terms and any revisions made to them.
6.2 Checking the Terms and Conditions: Please check the Terms and Conditions on the Paperless Preferences page on our website regularly to stay updated with any changes or modifications.
7. SMS Messaging Terms
7.1 SMS Program Description: As part of the Program, you may receive SMS (text) messages from NOBLE GENERAL AGENCY, LLC. These messages may include billing notifications, payment reminders, verification codes, and other account-related communications.
7.2 User Consent, Verbal Authorization, and Verification Process: In certain cases, your insurance agent may collect your mobile phone number during the quoting, binding, or e-signature process. Prior to providing your number, you may provide verbal consent to receive SMS messages related to your policy.
After your number is provided, we will send a one-time verification code via SMS. By providing this verification code to your agent, you confirm that you authorized the use of your mobile phone number and that you consent to receive SMS messages from us.
This combined process of verbal consent and verification code confirmation constitutes your express written consent to receive SMS messages. Consent is not a condition of purchase. Message frequency may vary.
7.3 Message and Data Rates: Message and data rates may apply depending on your mobile carrier and service plan.
7.4 Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. After doing so, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.
7.5 Help Instructions: For assistance, contact us at 1-888-512-3103.
7.6 Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
7.7 Privacy: We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. For more information, please review our Privacy Policy.
7.8 Record of Consent: We may maintain records of consent, including the date and time of verbal authorization and verification confirmation, in accordance with applicable laws and industry standards.
8. Modifications
8.1 We reserve the right to modify, amend, or update these Terms at any time.